We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Return & Exchange Policy
We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 7 days of your order date when accompanied by the original eReceipt listing the price paid.
** Items will not be accepted for return, exchange, store credit, or refund if the item(s) have make up/deodorant marks, lingering odor (such as smoke or cologne), pet hair, human hair.. etc. Must be in original condition. Condition is determined by the company upon return. *CUSTOM ITEMS ARE NOT ELIGIBLE FOR RETURN*
** Promotional Team Return Policy. If you were on our promotion team and received free and/or discounted items and would like to return your items because you failed to follow through with promotion and have received a bill, please follow the same return & exchange policy as our customers (listed above). Any worn/damaged items will not be accepted for return. Kept items will be re-billed to your email. This email will also reflect the items re credited toward your bill. You will have 3 days to pay for your supplies or to provide proof of shipping. After 3 days, no returns for bill credit or store credit will be accepted. If you have shipped your items back, please email the tracking number to Ms. Tori at Support@ElevateAthletica.Com. A new bill for kept items and/or a "received receipt" will be emailed to you shortly.
*CUSTOM ITEMS ARE NOT ELIGIBLE FOR RETURN*
Thank you, E/A